Admissions Advisor

Program Management · Boston, Massachusetts
Department Program Management
Employment Type Full Time
Minimum Experience Entry-level

Admissions Advisor


About CAPA 

 

CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments.  

 

Justice, diversity, equity, and inclusion are fundamental to CAPA’s mission and operations. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of race, creed, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition including breastfeeding, or any other basis protected by law. 

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Job Overview

The Admissions Advisor is a sales role, responsible for enrolling students in CAPA international education programs worldwide. You will contact via phone, text, email, and zoom video meetings, students who have expressed interest in CAPA programs.  You will provide a high level of customer service as you advise prospective students on program selection and answer student questions. You will collaborate with the Marketing team on communications with prospective students and work closely with the entire Enrollment and Advising team to help reach enrollment targets. This position will report to the Vice President of US Operations.

 

Key Responsibilities

  • Enroll students who have expressed interest in attending a CAPA program by contacting and meeting with students through zoom video advising sessions in alignment with our strategic communication plan
  • Advise students on program selection and answer program-specific, country-specific and other questions, such as those regarding credit transfer, scholarships, and financial aid
  • Provide support to the marketing team with the development of lead email communication plans
  • Meet daily phone call, email, and texting outreach targets
  • Meet individual and team student enrollment targets
  • Provide a high level of customer service support to students during their enrollment and program selection
  • Maintain student leads in Salesforce/CRM database
  • Other duties as assigned.

 

Skills and Experience

 

Required

  • BA/BS degree or equivalent experience
  • Enthusiastic, outgoing personality with a willingness to lend a helping hand
  • Exceptional communication skills, including verbal and written
  • Strong customer service, presentation and organizational skills
  • A demonstrated ability to work independently and as part of a team
  • Experience and ability for working with people from diverse socioeconomic, cultural, sexual orientation, disability, racial and/or ethnic backgrounds
  • Keen attention to detail
  • Flexibility and adaptability and ability to work across departments and teams

 

Preferred

  • Experience working in a study abroad office
  • Prior experience working with university students
  • Driver’s license and comfort driving (some travel may be required during fall enrollment season)

 

Hours

Full Time. Standard hours are 9:00 – 5:30, Monday to Friday. Hours may shift during peak times.


Thank You

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  • Location
    Boston, Massachusetts
  • Department
    Program Management
  • Employment Type
    Full Time
  • Minimum Experience
    Entry-level