Program and Student Services Coordinator - London
CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments.
Justice, diversity, equity, and inclusion are fundamental to CAPA’s mission and operations. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of race, creed, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition including breastfeeding, or any other basis protected by law.
CAPA seeks applicants for an opportunity to work within the rewarding field of US study abroad as a Program and Student Services Coordinator. This role supports students from colleges and universities across the United States, ensuring they have the best possible experience while studying for one term of their degree at our premier study centre located in South Kensington. Responsibilities are both administrative and student care focused. Successful candidates will be provided cross training with internships and academics departments, making this role especially exciting for someone looking for diverse responsibilities, exposure to multiple areas within an international education setting, and the rewards of seeing students grow and succeed during their time abroad.
- Address student queries and problems as they arise. Work with the Director of Program and Student Services to provide support and guidance to students, utilizing internal and external support services when necessary.
- Provide support for students in times of physical or mental medical crisis, and advocate for students who have roommate issues, are feeling homesick, or are having difficulty adjusting to being abroad; create a caring safe and supportive environment in which they can seek help.
- Organise and book excursions and London cultural events and activities: build and maintain London suppliers/contacts database, research and scope new venues for student events, build relationships with new and existing suppliers, and negotiate competitive pricing and high quality.
- Work with the Program Management Team in Boston to create pre- and post-arrival student materials and play a key role in student arrival and orientation.
- Build and maintain London suppliers/contacts database; research and scope new venues for student events, build relationships with new and existing suppliers, and negotiate competitive pricing for program budgets.
- Attend evening and weekend social events for student arrivals and departures; manage and participate in student orientation sessions.
- Act as a member of CAPA’s crisis management team on a rotational basis, providing 24/7 emergency support to all London students. CAPA provides training and has clearly established protocols for managing such situations. Back up support is available for difficult situations.
- Assist lecturers with classroom equipment and as part of the team, ensure the facilities within the centre are well maintained and a welcome environment is always presented.
- Cross train and support the internships and academics teams.
- Excellent customer services skills and a strong interest and ability to work with people, particularly university students.
- Strong critical thinking and problem-solving skills.
- A high degree of professionalism and strong verbal and written communication skills.
- A high level of thoroughness, accuracy, and consistency in their work.
- Ability to work independently while also being a strong team member who is comfortable with supervision and support.
- Ability to manage effectively under pressure and handle difficult situations.
- Strong digital technology skills including high proficiency in Microsoft Office and a familiarity with databases. Experience or an aptitude for working with classroom presentation equipment.
- A flexible and adaptable work style.
- A willingness to work outside of regular office hours at busy times of the year as well as when attending events or dealing with urgent student issues.
- The legal right to work in the UK.
- Knowledge of the US education system (preferred).
- Prior experience working with students. (preferred).
Full time. Standard hours are 9:00 AM to 17:30 PM, Monday to Friday. Due to the nature of the study abroad field, additional time beyond regular office hours is to be expected in this role.