Academic Services Advisor, London

Academic Affairs · London, London, City of
Department Academic Affairs
Employment Type Full Time
Minimum Experience Entry-level

 Academic Services Advisor (London)

Department: Academic Affairs

Organizational Overview


CAPA The Global Education Network is committed to academic excellence, integrity, and innovation in learning abroad. Our mission is to provide meaningful experiences that challenge and inspire students to analyze and explore complex political, cultural, and social landscapes within urban environments. Through our commitment to personalized learning, global connections via technology and collaborative learning communities, we prepare students to live and work in a globally interdependent and diverse world. CAPA The Global Education Network is headquartered in Boston and operates programs in Buenos Aires, Dublin, Florence, Sydney, London and Shanghai. 


Justice, diversity, equity, and inclusion are fundamental to the mission, structure, and operations of CAPA The Global Education Network. We are an equal opportunity employer that strives to provide a work environment that celebrates difference and is free of implicit and explicit bias. We seek to hire employees representing diversity in all forms and work to support all employees to achieve at the highest level. Employment is based on a person’s professional qualifications and competence. CAPA does not discriminate against any employee or applicant because of race, creed, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition including breastfeeding, or any other basis protected 


General Description

CAPA is currently seeking an Academic Services Advisor to provide administrative support within the Global Academic Management Team (GAMT). Based in London, this position will report to the Assistant Director for Academic Affairs in London.

Essential Duties and Responsibilities

  • Provide high-quality academic advising to all students, especially those requiring additional support or special learning accommodations
  • Promote and administer student awards
  • Serve as primary administrator of local registry functions, including course registration, add/drop advising, and associated reporting
  • Maintain class attendance records and liaise with Student Services Advisor regarding absences due to illness
  • Facilitate student focus groups and other feedback forums
  • Prepare CAPA’s learning management system, CANVAS, for each term and provide support to students and faculty requiring assistance with CANVAS
  • Assist Associate Director of Academic Affairs with timetabling and communication with faculty when necessary
  • Review and archive syllabi taught each term. Track term-by-term changes and report significant changes to syllabi to Associate Director of Academic Affairs for review
  • Regularly review syllabi and CANVAS pages to ensure CAPA is not in breach of copyright law and prepare annual report for the Copyright Licensing Agency
  • Assist with new faculty member induction and provide faculty support for classroom technology and the CANVAS online learning environment, including new faculty training
  • Contribute to preparations for, and participate in CAPA faculty meetings and roundtables
  • Maintain records of faculty contracts, CVs, credentials and proof of right to work in the UK
  • Organise hospitality for academic site visits, including visits with CAPA’s Academic Advisory Board, and the Quality Assurance Agency for Higher Education
  • Undertake other tasks to support the AMT as required


  • A Bachelor’s degree in relevant field
  • Excellent organizational skills and attention to detail
  • Ability to work independently, whilst simultaneously working as a part of a team
  • Excellent interpersonal skills
  • Ability to multi-task and work well under pressure
  • A high level of proficiency in computer software particularly Microsoft Office, Word and Excel, as well as Salesforce and CANVAS
  • Solid working knowledge of educational technology is preferred
  • The established legal right to work in the UK

Hours of Work

Standard hours are 37.5 hours per week between 09:00 to 17:30, Monday to Friday.  Due to the nature of the study abroad field, additional time beyond regular office hours and work on weekends and bank holidays is to be expected in this role.

Thank You

Your application was submitted successfully.

  • Location
    London, London, City of
  • Department
    Academic Affairs
  • Employment Type
    Full Time
  • Minimum Experience